Privacy and Refund Policy
At Duality, we respect and protect your privacy. This policy outlines how we collect, use, and safeguard your personal information when you visit our website or make a purchase.
Information We Collect
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Personal Information: Name, email, phone number, shipping address, and billing details when you place an order or contact us.
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Usage Data: Device type, browser type, pages visited, time spent on pages, and other diagnostic data through cookies and analytics tools.
How We Use Your Information
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To process and deliver your orders
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To provide customer support
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To improve our website, products, and services
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To send order updates or promotional offers (you may opt-out anytime)
Data Protection
We implement security measures to protect your personal data. However, no transmission over the Internet is 100% secure. We do our best to protect your data but cannot guarantee absolute security.
Third-Party Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share necessary data with service providers (e.g., couriers) solely to fulfill your order.
Your Rights
You have the right to access, update, or delete your personal information. Please contact us at [insert email] for any data-related requests.
Refund and Exchange Policy
At Duality, we want you to feel confident and satisfied with every purchase. Please read our refund and exchange policy carefully: